Privacy Policy

Verity, operated by Clear Claim Advocacy, is a consumer medical-bill audit service. We help you review your medical bills and Explanation of Benefits (EOB) statements, identify likely billing and coding errors, and, if you choose, generate dispute letters. This policy explains what information we handle, why, and the choices you have.

Verity is operated from the United States. We are not a law firm, an insurer, or a healthcare provider, and we do not provide legal, medical, or financial advice.

Verity is currently offered as a beta service. That means the product is still under active development, and the way we handle data during the beta period is described here so you can make an informed choice before you upload anything.

During beta, we may use the documents you upload and the results we generate, in de-identified or aggregated form where practical, to test, debug, evaluate, and improve our audit logic, detection rules, scoring models, and outcome predictions. We do not sell this data, and we do not use your medical documents to advertise to you. Where we use information to improve the service, we work to minimize and de-identify it.

Because the service is in beta, features, retention practices, and this policy may change as the product matures. Automated audit results may be incomplete or contain errors (see below), and you should review them before acting. If you would prefer your data not be used to improve the service, contact us at the address below and we will honor that request.

Verity's audits are produced by automated systems and AI models, not by a human reviewer checking every line. AI-generated analysis can be incomplete or wrong, it may miss errors, flag items that are actually correct, or misread a document. Any recovery estimates, win-probability figures, settlement ranges, and risk scores we show are estimates, not guarantees of any outcome. You are responsible for reviewing results before relying on or acting on them.

Documents you upload. When you run an audit, you may upload medical bills, itemized statements, and EOBs. These often contain health and billing details, provider names, dates of service, procedure (CPT) codes, charges, and amounts. We treat these as sensitive and handle them only to perform the audit you requested.

Account information. If you create an account, we store your email address and authentication details through our identity provider.

Audit results. For signed-in users, we save your cases, the extracted line items, the errors we found, and any dispute letters, so you can return to them.

Payment information. If you subscribe or pay for a dispute, payment is processed by Stripe. We do not store your full card number; Stripe handles card data directly.

Guest audits. You can run a free audit without an account. We process the document to produce your results in that session and do not save the document or results to an account.

We use the information you provide to: read your documents and extract the billable line items; check those items against published billing and coding rules; show you the results; generate dispute letters when you ask; maintain your account and cases; process payments; and communicate with you about your account.

We do not sell your information. We do not use your medical documents to advertise to you.

We use a small number of vendors to run Verity. They process data only to provide their service to us:

Supabase, secure database, authentication, and file storage for your account and uploaded documents.

Anthropic, AI models that read your uploaded documents to extract the line items and help draft dispute letters. Documents are sent to Anthropic only to perform your audit.

Stripe, payment processing for subscriptions and one-time dispute fees.

We do not share your medical documents with anyone other than the providers above, and only as needed to deliver the service, unless you direct us to (for example, a dispute letter you choose to send) or we are required to by law.

Documents are encrypted in transit and at rest, and access is restricted to the systems that perform your audit. Verity is built with privacy and security best practices. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security, but we work to protect your information using reasonable safeguards.

For signed-in users, we keep your cases and documents until you delete them or close your account. Guest-audit documents are not retained after your session. You can ask us to delete your account and associated data at any time by contacting us at the address below; we will delete it except where we must keep limited records (for example, payment records) to meet legal obligations.

You can access, correct, export, or delete your information by contacting us. Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act, including the right to know what we collect and the right to deletion. We honor these requests and will never charge you or deny you service for exercising them.

Verity is intended for adults. We do not knowingly collect information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

We may update this policy as the service evolves. If we make a material change, we will update the date above and, where appropriate, notify you.

Questions about your privacy or this policy? Email us at privacy@clearclaim.co.